Dossier: Multichannel

Overview: Dossier: Multichannel

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Success in eCommerce

01/09/2015

What does it take to be successfull in eCommerce? To answer this question, we spoke to different industry experts. Read more in this month's topic about open source shop systems, crowdtesting for online shops and common strategies for retailers and manufacturers.
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Omnichannel Commerce

01/06/2015

In omnichannel commerce, the retailer can reach his customers in many very different situations. Nevertheless, the store remains an important part of the customer journey.
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Big Data

04/05/2015

Retailers need to really know their customers today in order to satisfy their whishes and requirements. It's really not all about offering the best price. To understand the customers, the collection and analysis of data is essential.
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Topics of EuroCIS 2015

02/02/2015

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Multichannel Commerce

05/01/2015

Retailers today need to build bridges between the classic retail stores and e-commerce. This requires not only modernized processes and IT infrastructure - is also crucial that employees are trained and prepared for the current challenges.
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Selling successfully online

03/11/2014

Online retail keeps growing and retailers can’t afford to not provide services on this channel. However, the step towards a separate online store isn’t always easy and there are a number of factors that are key to being successful in e-commerce.
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Selling successfully online

03/11/2014

Online retail keeps growing and retailers can’t afford to not provide services on this channel. However, the step towards a separate online store isn’t always easy and there are a number of factors that are key to being successful in e-commerce.
Read more
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Mobile Devices

01/10/2014

Thanks to increasing digitalization and the rising expansion of smartphones and tablets, customers have new demands on retailer service. Retailers need to meet these requirements to ensure a competitive advantage. Sales assistants in the store however can also utilize mobile devices. By using them, they can get informed more quickly and efficiently, and therefore improve customer service and increase sales figures.
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Retail and Social Media

01/09/2014

Nowadays, customers also want to be able to purchase items at anytime and anywhere via mobile devices. This is why most retailers are also active on the Web by now. Just offering the option to buy on the Internet however is no longer enough.
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Online Food Retail

02/06/2014

While books, clothing and consumer electronics are already very often being bought online, the online trade is with food still in its infancy. Three experts explain in interviews with EuroCIS.com the unique challenges of online grocery shopping and show innovative solutions.
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