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UK retail customer experience failing to improve with nearly 50 percent of queries left unanswered
Despite 93 percent of consumers revealing they are more likely to buy if they receive a positive customer experience, UK retailers are struggling to deliver adequate, consistent service new research suggests. Companies were unable to answer 46 percent of customer queries received on email, the web, Twitter and Facebook, with only 7.5 percent responding on all four channels.
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Buying Bitcoin a lot easier with credit cards
Users on the leading digital and cryptocurrency exchange platform Paybis can now buy Bitcoin instantly with their credit card. The new feature makes Paybis one among the few platforms that offer such an option.
Read more acquires Zen Shopping
Up-and-coming German startup announced the acquisition of Zen Shopping. uses Artificial Intelligence and advanced algorithms to give users a smart browser extension that provides one universal cart to checkout everywhere, without registration or login, with just one click.
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New quantum gadget could make contactless payment more secure
A prototype gadget that sends secret keys to encrypt information passed from a mobile device to a payment terminal, could help to answer public concerns around the security of contactless and wireless transactions, a new Oxford University collaboration has found.
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eco and YouGov: Blockchain could fundamentally change the German economy
The blockchain will fundamentally change the German economy within the next 10 years. This is what 32 percent of managers in German SMEs believe, according to a current YouGov survey.
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DHL Express: On Demand Delivery in Sub Saharan Africa
On Demand Delivery will be deployed to more than 100 countries across the globe in 2017, accounting for the majority of global trade and online retail activity.
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NRF and Object Management Group form partnership on retail technology
The National Retail Federation and international technology standards consortium Object Management Group announced that they have formed a new partnership to manage a portion of the functions previously performed by NRF’s Association for Retail Technology Standards division.
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Chinese market: Holland at Home and Nutricia collaborate
Dutch online supermarket Holland at Home has entered into an official cooperation agreement with Nutricia’s Early Life Nutrition (ELN) business unit, manufacturer of Nutrilon, Olvarit and Bambix.
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Cross-border B2C E-Commerce drives intra-regional retail trade in Europe
The report “Europe Cross-Border B2C E-Commerce 2017” reveals key trends and perspectives of cross-border online retail in this region, citing multiple market statistics, forecasts and consumer surveys. One of the key findings of the report is the development of a strong intra-regional cross-border E-Commerce trend, as many online shoppers in Europe buy from countries in the same region.
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Mobile methods expected to increase their share of consumer payments over next 5 years has released a new report titled “Global Mobile Payment Methods: Second Half 2016”. In this publication, the market research specialist summarizes the latest mobile payment market statistics and trends from 20+ countries worldwide. Among the report’s key findings is the projection of strong growth for mobile payment volume resulting in its increased share of consumer payments by 2021.
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