During the holiday season, delivery notifications are piling up in the mailbox, neighbors turn into human parcel lockers or your wanted item ends up at the pickup parcel shop that’s already closed of course. Delivery dissatisfaction is primarily a problem for retailers and not for logisticians.
Both inconvenient delivery times and a lack of delivery options quickly result in shoppers refraining from making a purchase online. A study conducted by delivery solution provider MetaPack (State of eCommerce Delivery Report 2016) discovered that 45 percent of interviewed persons cancel their online purchase due to dissatisfactory or non-existent delivery options. 38 percent would never buy from the respective online retailer again after a negative delivery experience.
One or two delivery options per store are definitely no longer enough to set yourself apart in the market. That’s why DHL, Parcellock or myrenzbox offer parcel delivery boxes. Similar to a mailbox system, they can be integrated either inside or outside the home. The delivery service opens the parcel delivery box with a key chip or via an app and places the shipment inside. Returns can also be made using these types of systems.
In addition, individual households across Germany can also use the so-called PackageButler, which was developed by Deutsche Telekom, the Hamburg-based company feldsechs, and DHL. The recipient leaves the foldable container directly outside their front door and anchors it between the door frame and door. Thanks to modern communications technology, only authorized persons and the delivery person have access to the container. The latter opens the container using a PIN, deposits the package and closes the lid. The PackageButler can essentially be operated by all delivery services and is also suited to make returns.