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Overview: Retail Technology News

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Graphic: Eptica study finds consumers more likely to get an accurate response on email than Twitter, Facebook or the web; copyright: Eptica

UK retail customer experience failing to improve with nearly 50 percent of queries left unanswered


Despite 93 percent of consumers revealing they are more likely to buy if they receive a positive customer experience, UK retailers are struggling to deliver adequate, consistent service new research suggests. Companies were unable to answer 46 percent of customer queries received on email, the web, Twitter and Facebook, with only 7.5 percent responding on all four channels.
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Image: bitcoins ; copyright: PantherMedia/Petrus JHC Verreussel

Buying Bitcoin a lot easier with credit cards


Users on the leading digital and cryptocurrency exchange platform Paybis can now buy Bitcoin instantly with their credit card. The new feature makes Paybis one among the few platforms that offer such an option.
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Image: Jay Habib; copyright: acquires Zen Shopping


Up-and-coming German startup announced the acquisition of Zen Shopping. uses Artificial Intelligence and advanced algorithms to give users a smart browser extension that provides one universal cart to checkout everywhere, without registration or login, with just one click.
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Picture: handheld; copyright: University of Oxford

New quantum gadget could make contactless payment more secure


A prototype gadget that sends secret keys to encrypt information passed from a mobile device to a payment terminal, could help to answer public concerns around the security of contactless and wireless transactions, a new Oxford University collaboration has found.
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Picture: Stephan Zimprich ; copyright: eco

eco and YouGov: Blockchain could fundamentally change the German economy


The blockchain will fundamentally change the German economy within the next 10 years. This is what 32 percent of managers in German SMEs believe, according to a current YouGov survey.
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