Many convenience stores are independents or small, local chains. Are they too small to benefit from the SMARTtill Solution?
Not at all. This is the biggest misconception. Integrating our system into a massive retailer has obvious benefits but requires a greater time investment - but that is to be expected when these large retailers have complex reporting, analytics, click and collect and other systems to consider. The POS systems at smaller independent retailers are much simpler and the retailer sees the immediate benefit of the system directly upon implementation.
Even a single location owner operator?
Not all of them. Let’s face it, in this sector there are some who are surviving while being very low-tech. However, some of our greatest successes come from the owner/manager scenario. This is very common in the convenience sector – from a single store to a small chain in a city. These individuals are very hardworking and used to long days. The SMARTtill Cash Management Solution provides them the real-time data to make decisions like when a till needs a refreshment of a specific coin, when a till has collected enough cash to warrant removing cash, and rectifying any discrepancy in real time in addition to instantly removing the daily task of counting cash.
Convenience stores are also known as the ‘always open’ option for shoppers. This is good for consumers but also adds even more managerial time commitment for each store when it comes to cash handling. For the independent owner/manager the benefits of the time savings to them are very much appreciated.
Wouldn’t this be best accomplished through a completely closed cash handling system?
The convenience store, with its high customer volume but low lines per ticket, is not the place for a closed cash handling system other than in locations of extreme criminality. The SMARTtill Technology provides the benefits of closed cash handling without the eye-popping price. These owners and managers are our most grateful customers; we give them the tool to get back to making money instead of counting it and, to some degree, just a bit of extra time to live their lives.
Lastly, why invest in cash at all when it’s going to be replaced within a few years anyway.
Fair question. I’ll just say this: Until cash use it eliminated – completely – then the issues in its handling remain. When I started in this business 15 years ago, it was widely discussed that we would be cashless within 10 years. However, we have just witnessed the Bank of England invest heavily in introducing new £5 & £10 notes as well as new £1 coins. While the total value of the popular euro banknotes in circulation continues to rise year-after-year in the European countries. This is a strong statement that cash is not going away any time soon.