Omnichannel Forum 02/19/2019

Hall 10 / Stand F72

Time

Titel

Speaker

11:00-11:20 am

Business cases. Are there real cases for additional technology use and IoT in retail, or it’s all "show" and there is no added value?

Michael Dieter, IoT Evangelist – SAP Innovative Business Solutions, QSC AG

Photo: Michael Dieter

11:20-11:40 am

Big Data - everywhere but at the POS? How to Gain Consumer Insights with Innovative Technologies

Marco Wassermann, Managing Director und Co-Founder, xplace GmbH

Photo: Marco Wassermann

11:40-12:00 pm

Arvato Smart Logistic Platform & Blockchain based Supply-Chain tracking in cooperation with REWE Digital

Marco Koppik, Senior Consultant Analytics/AI/Blockchain, Microsoft Partner - Arvato Systems
Dr. Robert Zores, CTO, REWE Digital

Photo: Marco Koppik and Dr. Robert Zores

12:00-12:20 pm

Customer experience in 2019. What customers expect from retailers and how unique shopper journeys are created

Anselm Adelmann, Head of POS Product, Adyen N.V.

Photo: Anselm Adelmann

12:20-12:40 pm

Payment and brand image. How is this related?

Panagiotis Karasavvoglou, Country Head Germany, SIX Payment Services AG
Christian Baumann, Global Head Digital Retail, SIX Payment Services AG

Photo: Panagiotis Karasavvoglou and Christian Baumann

12:40-1:00 pm

Provide customers what they want, when they want it

Richard Frederik Burghause, Order Management Geo SME for Europe, IBM Deutschland GmbH

Pause

2:00-2:20 pm

Think New. Transform Now.

Christian Wehner, SAP Digital Ambassador & Thought Leader, SAP CX

Photo: Christian Wehner

2:20-2:40 pm

AI based multichannel touchpoint cross and upselling with CUJO and Vapiano

Oliver Will, Data Scientist, Microsoft Partner - Obungi GmbH
Claudius zur Linden, Director Business Development, Vapiano SE

Photo: Oliver Will and Claudius zur Linden

2:40-3:00 pm

The customer centric store – how data optimizes the customer experience

Ralf Schienke, Head of Retail Sector Sales Central Europe, FUJITSU
Uwe Quiede, Principal Customer Experience, TAILORIT GmbH

Photo: Ralf Schienke, Uwe Quiede

3:00-3:20 pm

Quintet Digital Sales Tool – Marketing Integration on Point of Sale

Reinhold Wawrzynek, COO, MobiMedia AG
Stefan Ackeret, Global Category Manager, Mammut Sports Group AG

Photo: Reinhold Wawrzynek and Stefan Ackeret

3:20-3:40 pm

Stores are the new DCs?!

Dr. Michael Goller, CTO, Detego GmbH

Photo: Dr. Michael Goller

3:40-4:00 pm

On time and reliable across all channels: challenges of a furniture retailer

Martin Harmening, SAP Solution Architect, Porta IT-Service GmbH & Co. KG

Photo: Martin Harmening

4:00-4:20 pm

Internal communication at dm drugstore: Office 365 simplifies the exchange between employees across locations

Xenia Giese, Industry Solution Executive, Retail & Consumer Goods, Enterprise Commercial - Retail Sector, Microsoft Deutschland
Michael Klier, Collaboration & Digital Workplace, dmTECH
Andreas Gessner, Area Employees, Middleware & BI, dmTECH 

Photo: Xenia Giese and Michael Klier

4:20-4:40 pm

Apps are the Future of Omnichannel Payment

Jörg Stahl, Director Product & Marketmanagement, FirstData GmbH

Photo: Jörg Stahl

4:40-5:00 pm

Scan & Go meets Reserve & Collect

Sebastian Mancke, Founder & CEO, snabble GmbH
Alexandra Tsingeni, Customer Relations, snabble GmbH

Photo: Sebastian Mancke and Alexandra Tsingeni

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