A successful delivery significantly impacts how customers rate their shopping experience. That’s why new, flexible solutions along the entire supply chain are in great demand. This includes a universally accessible parcel locker system. Gunnar Anger from ParcelLock GmbH tells us about the system’s possibilities.
Mr. Anger, why does it pay off for e-commerce retailers to look into the new possibilities of parcel delivery?
Gunnar Anger: Many consumers associate a product they purchase online with its logistics. Future purchase decisions can be influenced by how quickly an item is ready for shipment, whether the delivery process is smooth or whether returns are fast and easy. In addition to delivery speed, consumers increasingly want to be able to shape the delivery process and manage shipments based on their needs. What’s more, alternative delivery methods enable retailers to continuously expand multichannel strategies.
How can parcel boxes and lockers actually help to expand strategies?
Parcel lockers with a carrier-neutral system render interesting click and collect solutions possible: located at easily accessible spots or right next to stores, both customers and retailers can depend on fast, safe and convenient delivery. Online orders can be picked at a nearby store and delivered to a parcel locker after just a few short hours. This makes same day delivery or returns possible regardless of business hours. Carrier-neutral parcel lockers thus create an interface between offline and online retail and customers.
What’s more, thanks to parcel boxes and lockers, consumers are also able to receive parcels from various vendors and retailers at one location, making their everyday lives more efficient. And since customers not only activate delivery services but are also able to have shipments from local delivery services, pharmacies or supermarkets conveniently sent to their homes, the possibilities are endless.