Using digital hubs

Multichannel customer service is the order of the day

01/12/2015

Image: Callcenter employees; copyright: panthermedia.net/Wavebreakmedia ltd

Customer service today means more than just a call center...
© panthermedia.net/Wavebreakmedia ltd

Image: Employee of a supermarket advises customer; copyright: panthermedia.net/Arne Trautmann

...and it also means more than just a friendly consultation in the store.
© panthermedia.net/Arne Trautmann

Image: In-app customer service; copyright: panthermedia.net/Andriy Popov

Customers also want to be able to contact a company directly via social media.
© panthermedia.net/Andriy Popov