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Success at the PoS through personnel management


Sales staff is becoming an increasingly important resource for retailers, because a competent personal consultation at the store is still crucial for the shopping experience. Personnel management has a central role for the sales success at the POS.

For our current topic we have therefore talked with Sebastian Paas of KPMG, who praises the innovativeness of employees. James Cook from Thomas Sabo, however, focuses on sophisticated analysis methods to optimize his staff scheduling.

Enjoy reading!
Your team of EuroCIS

Interview with Markus Meyr, mydays
Interview with Sebastian Paas, KPMG
Interview with ShopperTrak and Thomas Sabo
Online sellers able to predict purchase decisions
Payment options are now a sales advantage
Retailers need to embrace mobile faster
Fewer "never active" eMail subscribers
APG Cash Drawer merges with Cash Bases
News from the EuroCIS LinkedIn group

"Motivated employees are more efficient"

Interview with Markus Meyr, Marketing Director of Corporate Sales for mydays GmbH

© mydays GmbH
Markus Meyr develops creative ideas for corporate clients at mydays for successful employee retention and motivation. In this interview he explains what companies must do today in order to motivate employees in the long term.
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"Many smart innovations come from employees"

Interview with Sebastian Paas, Partner Consulting, KPMG AG

Digitalization forces retail to increasingly face new challenges. Setting up your own online store is by no means enough. Retailers need to remain innovative and flexible. The key to this can often be found in your own company with ideas from employees. In this interview, Sebastian Paas, Partner at KPMG, talks about digitalization strategies for retailers and the innovative power in your own store.
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"Knowing when 'power hours' occur is crucial for personnel planning"

Interview with Bill McCarthy, ShopperTrak and James Cook, Thomas Sabo

© ShopperTrak/Thomas Sabo
Retailers need reliable shopper data to understand key shopping timeframes, including busy periods, and to adjust their staffing needs accordingly. talked to Bill McCarthy, CEO of EMEA at retail analytics software provider ShopperTrak and James Cook, retail director at lifestyle brand Thomas Sabo, who use the software to manage staff schedules more effectively.
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Online sellers able to predict one in two purchase decisions


Online sellers are already able to predict in advance around 50 percent of all purchase decisions made online – that is the result of the 9th ACM Recsys Challenge 2015 which was organized this year by the Yoochoose GmbH.
© / asife
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Payment options are now a sales advantage


© ParcelHero
Savvy internet shoppers are enthusiastically adopting new payment technology to speed up payments and ensure their transactions are secure. ParcelHero says SMEs and start-ups must keep on top of changing trends to ensure they are not left behind in the build-up to Christmas.
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Retailers need to embrace mobile faster


News that successful omni-channel retailer Argos has generated £1bn of m-commerce revenue in a year, should act as stark warning for other retail brands that fail to realise the power of mobile. That’s the message from experienced retailer Simon Howship, now managing director of mobile app development specialist Common Agency.
© Common Agency Limited
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Number of 'never active' eMail subscribers drops to new low


© Yesmail
For the first time, the 'never active' segment of email subscriber databases fell below 69 percent, according to a new benchmark report from Yesmail, the email marketing solutions provider within Yes Lifecycle Marketing.
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APG Cash Drawer merges with Cash Bases

Exhibitor News

APG Cash Drawer, LLC, and Cash Bases Group Limited of Newhaven, East Sussex, United Kingdom announce the merger of their two companies. Both companies are worldwide leaders in the manufacture of cash drawers, mobile cash drawer solutions and other POS integration related products.
© APG Cash Drawer
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"What liquid and retail have in common"

News from the EuroCIS LinkedIn group

© LinkedIn Corporation 2013
"Retailing is all about convenience for the consumer, a constantly fluid business model, that is perpetually ebbing and flowing with new products, services and shopper behavior", says Leif Mergener, Retail Industry Development Manager at Symphony EYC, presenting a new eBook titled "The Shape of Water".
See the post here
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