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An important feature of the omnichannel customer is that he no longer relies on just one channel, but quite naturally jumps between the channels. This does not only apply to the actual puchase but to customer service as well. In our current focus topic we have therefore taken a closer look at the various aspects of modern customer service - from social networks to the service factor payment. Enjoy reading!
Your team of EuroCIS
www.eurocis.com
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Using Digital Hubs
Omnichannel customer service is the order of the day
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When consumers have issues with a product today, they want to contact customer service via a channel that is easiest for them to access in case they have a problem or question. What’s crucial for companies: the quality of service needs to be at a consistently high level on all customer service channels.
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"The customer needs to receive consistent information and services at each contact point"
Interview with Mirko Hüllemann, CEO of Heidelpay
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Offering convenient payment methods has become an especially important service aspect for customers. Mirko Hüllemann, CEO of payment service provider Heidelpay, knows the right methods of payment for the respective choices.
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"Today’s consumers primarily want a seamless customer journey"
Interview with Robert Wucher, Head of Technology and Digital Client Solutions, GfK
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To understand what services customers expect today, retailers should know exactly what touchpoints their customers use to get in touch. Only then can they align their sales approach, advertising and services accordingly. Robert Wucher, Digital Expert at GfK, knows the customer journey in the various product categories and what services retailers should definitely offer.
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EuroShop 2017: Retuned for your success
With seven themed dimensions
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Retail technology innovations live in Japan
Trade Fair News
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Messe Düsseldorf Japan and EuroCIS offer interested participants from the retail sector an opportunity to watch highlights of retail technology in Japan on site.
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Source: Messe Düsseldorf GmbH
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EMV credit cards ‘overwhelming’ for small retailers
News
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A gift shop owner told Congress that making the change to chip-and-signature credit cards has been “overwhelming” for many small businesses and that owners are disappointed that without PINs they are being pressured to make an expensive investment without receiving the full level of security that could be provided.
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EuroCIS 2016: Making the move towards mobile!
Trade Fair News
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Mobile payment continues to pique the interest of the retail community. The types of mobile payment currently being offered to retailers along with approaching trends of the future will be presented at EuroCIS 2016.
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Source: Messe Düsseldorf GmbH
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Digital not yet delivering
News
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A study from global ecommerce consultancy Salmon has explored the most important aspects of digital commerce in Britain, analysing how companies across a range of sectors rate their performance in digital channels.
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US Retail Fraud Survey 2015 launched
News
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This year’s US Retail Fraud Survey 2015 is based on primary research into the systems, processes and strategies used by North America’s leading retailers. This year’s Survey has highlighted that credit card fraud has increased 12% since last year and is the biggest cause of shrink to retailers.
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Detego looks to future digital stores for fashion retailers
Exhibitor News
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Detego has selected the digital future in textile retail and the motto "Follow your retail future" as their central theme for the EuroCIS 2016. Better connecting the customer to the store and the brand, including all the technical implementation possibilities, are the focal points in the process.
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EuroCIS goes Social Media
Find us on LinkedIn
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A vital exchange with you is important for us. With this group we are linking solution providers with retailers – and retailers among themselves. We expect top-calibre decision-makers from all retail-related segments and sectors who are seeking innovative IT solutions to optimise processes, retain customers and cut costs.
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To get in contact with us, please mail to redaktion@EuroCIS.com Please recommend us and send this newsletter to your friends/collagues The next EuroCIS will be held from 23 - 25 February 2016 in Düsseldorf.  Insert date into iCal
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Partner of Messe Düsseldorf:
Portal editorial team: beta-web GmbH/ iXtenso.com
Newspartner: EHI, beta-web GmbH/ iXtenso.com
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