Conversational Commerce: Messenger Apps are the new sales channels

Addressing the customer in real-time is on the rise


Image: smartphone messenger is opend; copyright: panthermedia/ Wavebreakmedia

© panthermedia/ Wavebreakmedia

Customer service and transaction-based communication

Image: smartphone an online shop is opend; copyright: panthermedia/ Georgej Mclittle

© panthermedia/ Georgej Mclittle

Chatbots: automated communication with customers

Keeping in touch and analyzing user behavior

Messenger services and bot technologies are treading on legal virgin territory

Messenger apps are the new browsers