Using digital hubs

Multichannel customer service is the order of the day


Image: Callcenter employees; copyright: ltd

Customer service today means more than just a call center...
© ltd

Image: Employee of a supermarket advises customer; copyright: Trautmann

...and it also means more than just a friendly consultation in the store.
© Trautmann

Image: In-app customer service; copyright: Popov

Customers also want to be able to contact a company directly via social media.
© Popov