"Delivery is crucial in the online shopping experience"

Interview with Arjan Kerkhoff, Senior Director Key Account Management Northern & Central Europe at MetaPack

Photo: Arjan Kerkhoff; copyright: MetaPack

Arjan Kerkhoff: "In general one can describe the Millennials as particularly mature and self-confident customers." © MetaPack

Graphic by MetaPack

What retailer a customer selects for his purchase can also be affected by the delivery; © MetaPack

Graphic by MetaPack

How a consumer sees the delivery can affect his long-term buying habits; © MetaPack

Graphic by MetaPack

One bad experience can go around within a community of potential customers; © MetaPack

Grafik by MetaPack

Welche Dienste Verbraucher in Zukunft gerne nutzen möchten; © MetaPack