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CONNECTED RETAIL

Hot Topic of EuroCIS 2024

Seamless customer journey: Connected Retail

Retailing no longer functions offline OR online. Just as consumers are connected with their devices everywhere – all the time, shops must be equipped with digital solutions. Customers expect a fluid and simple communication with whichever touchpoint they wish to use. In the best-case, the retailer accompanies their (potential) customer throughout their journey to provide them an excellent shopping experience.

How do I build a positive omnichannel experience for my customer?

A woman stands in front of a clothing rack and looks at her smartphone; copyright: Messe Düsseldorf

© Messe Düsseldorf

A polished omnichannel strategy touches many areas of the customer journey:

  • How do I serve my customers in a professional, targeted and consistent manner across all my online and offline channels?
  • How do I design a connected store where my customers get an immersive shopping experience with their mobile devices?
  • What resources can I use to tie my customer to my brand – online as well as in-store?
  • What kind of solutions are there for digitally setting up omnichannel services such as personal online consulting, click & collect or fulfillment?

Solutions for an excellent and connected customer experience

EuroCIS offers technologies and expertise that enable you to develop a personalized omnichannel customer journey for your customers.

Be there in Düsseldorf from February 27-29, 2024!
  • Find products and innovations for your business.
  • Get an up-to-date overview of the retail technology market.
  • Become part of the highly professional EuroCIS community.

From the initial inspiration to customer service through fulfillment – the melding of online and offline retailing creates a unique user experience.

At the EuroCIS 2024, retailers find solutions, consulting and best-practice examples for their existing and future omnichannel touchpoints in these product categories among others:

A hand holds a smartphone used to scan the QR code on a water bottle; copyright: Messe Düsseldorf/A. Wiese

© Messe Düsseldorf/A. Wiese

A woman operates a large digital signage stele with dishes pictured on it; copyright: Messe Düsseldorf/A. Wiese

© Messe Düsseldorf/A. Wiese

The countdown to EuroCIS is on!

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At EuroCIS 2024 you can ...

... find innovations and get the latest insights.

... maintain contacts and find new suppliers or business partners.

... prepare informed and smart purchase decisions.

... meet the 'Who's Who' of the retail scene

Click here for the exhibitor database!
Goor reasons to attend EuroCIS 2024

Latest insights on the topic of Customer Centricity

Whether in brick-and-mortar retail or e-commerce – stay up to date on all aspects of sales promotion and digital customer services:

... with content from the EuroShop.mag ...

Our online magazine EuroShop.mag informs and inspires you with the latest news and in-depth multimedia content.
Hybrid showroom by s.Oliver; Copyright: s.Oliver

Retail Technology

Hybrid showroom: the best of both worlds?

A saleswoman and a customer in a shoe store; copyright: Deichmann

Retail Marketing

Omnichannel app for shoe retailer Deichmann
A woman uses gestures to control an app for trying out cosmetics; copyright: Perfect Corp

Retail Marketing

Magic mirrors and augmented reality in the beauty industry

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A graphic with a dark blue background with some swirls, on it text: "all hot topics: connected retail, AI & machine learning, seamless store, payment, customer centricity, smart energy management"
Smart Energy Management
AI & Machine Learning
Seamless Store
Payment
Customer Centricity
All Hot Topics of EuroCIS 2024