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Photo: Customer Centricity

CUSTOMER CENTRICITY

Hot Topic of EuroCIS 2024!

What does customer centricity mean and why is it so important?

An audience listening to a talk at EuroCIS trade fair; copyright: Messe Düsseldorf

Customer centricity is a mindset and in the digital age more important than ever.  You can no longer place products and services in the focus of your strategies. It must now be the customers themselves. Through them begins each successful value chain and you can create your optimal customer experience.

As a retailer, discover closer direct contact to your end customers to provide them a personalized individual digital customer service. It goes without saying: here the customer‘s smartphone plays a leading role.

Solutions which zero in on this goal are

  • digital curated shopping assistance
  • personalized coupons
  • digital customer cards
  • and much more

Solutions that put your customers and their needs front and center!

EuroCIS offers you technologies and solutions that help you optimally serve the needs of your customers.

Be there in Düsseldorf from February 27-29, 2024!
  • Find products and innovations for your business.
  • Get an up-to-date overview of the retail technology market.
  • Become part of the highly professional EuroCIS community.

How do you optimize your processes with an eye on customer centricity?

In implementing your digital services, set forth with a "from the customer" perspective. Know your customer, react to their needs and choose digital solutions to satisfy their desired customer experience.

You’re still searching for methods to support your customer focused interaction? The product categories of EuroCIS 2024 put you on the right technological path!

Graphic: A silver-metallic pump is placed on a scanner and information about it appears on the display behind it. Copyright: Messe Düsseldorf/Andreas Wiese
Grafik: Eine Hand hält eine Packung Müsli, die gerade mit einem Scanner abgescannt wird. Copyright: Messe Düsseldorf/Andreas Wiese

The countdown to EuroCIS is on!

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At EuroCIS 2024 you can ...

... find innovations and get the latest insights.

... maintain contacts and find new suppliers or business partners.

... prepare informed and smart purchase decisions.

... meet the 'Who's Who' of the retail scene

Click here for the exhibitor database!
Goor reasons to attend EuroCIS 2024

Latest insights on the topic of Customer Centricity

Whether in brick-and-mortar retail or e-commerce – stay up to date on all aspects of sales promotion and digital customer services:

... with content from the EuroShop.mag ...

Our online magazine EuroShop.mag informs and inspires you with the latest news and in-depth multimedia content.
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A graphic with a dark blue background with some swirls, on it text: "all hot topics: connected retail, AI & machine learning, seamless store, payment, customer centricity, smart energy management"
Connected Retail
AI & Machine Learning
Seamless Store
Payment
Smart Energy Management
All Hot Topics of EuroCIS 2024