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CUSTOMER CENTRICITY

Hot Topic of EuroCIS 2022!

The most important trade fair for retail technology in Europe. This is where international retailers meet

  • Become a part of the highly professional EuroCIS community!
  • Experience communication and partnership!
  • Find new contacts!
Be there in Düsseldorf!
February 15 - 17, 2022

Understand what your customers value and optimize their customer experience

What does customer centricity mean and why is it so important?

An audience listening to a talk at EuroCIS trade fair; copyright: Messe Düsseldorf

Customer centricity is a mindset and in the digital age more important than ever.  You can no longer place products and services in the focus of your strategies. It must now be the customers themselves. Through them begins each successful value chain!

As a retailer, discover closer direct contact to your end customers to provide them a personalized individual digital customer service. It goes without saying: here the customer‘s smartphone plays a leading role.

Solutions which zero in on this goal are

  • digital curated shopping assistance
  • personalized coupons
  • digital customer cards
  • and much more

At EuroCIS 2022...

you will find innovations and get the latest insights.

you maintain contacts and find new suppliers or business partners.

you prepare purchase decisions.

The customer and their needs front and center!

How do you optimize your processes with an eye on customer centricity?

In implementing your digital services, set forth with a "from the customer" perspective. Know your customer, react to their needs and choose digital solutions to satisfy their desired customer experience.

You’re still searching for methods to support your customer focused interaction? The product categories of the EuroCIS 2022 put you on the right technological path!

Graphic: A person holds a smartphone in his hands and stands in front of a clothes rack, copyright: Messe Düsseldorf

A digital display in the foreground, blurred people in the background, copyright: Messe Düsseldorf.

The countdown to EuroCIS is on!

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The 'Who is Who' of retail

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You're interested in
exhibitors and their products?

 

Click here for the exhibitor database!

Our services for you

Good reasons to attend EuroCIS 2022

Three people photographed from above talking at a booth at a trade fair; copyright: Messe Düsseldorf

Stages, Start-up Hub, Guided Innovation Tours ... We could list many more good reasons to visit EuroCIS 2022. But what will convince you the most: just come and see for yourself. Here you will find the answers to what you can expect and what services we can offer you during your visit.

Networking: It's a match!

Visitors to a trade fair sit together in a lounge; copyright: Messe Düsseldorf

With our improved Matchmaking tool you will find interesting and relevant contacts for you - before and after the actual running time. Research exhibitor representatives, contact interesting matches via the chat function and arrange appointments - physically as well as online.

Ein Besucher-Welcome Banner bei der EuroCIS am Eingang, Messebesucher drumherum; copyright: EuroCIS

Visit EuroCIS 2022

There's so much to discover!

To the ticketshop

Latest Insights

Whether in brick-and-mortar retail or e-commerce - stay up to date on all aspects of sales promotion and digital customer services!
Hands reaching into a full shopping cart; copyright: garetsworkshop

Visual marketing: Capturing the customer's attention

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Find out more
Kind, dass mit großer roter Brille über den Tischrand schaut; copyright: PantherMedia/zmijak

Augmented reality im e-commerce: virtual try-on

Virtual try-on solutions at brick-and-mortar and online opticians have gained momentum over the past year. We took a look at the latest solutions.
Have a look
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More HOT TOPICS at EuroCIS 2022

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