Seamless Store: smart shopping around the clock

Since the launch of Amazon Go, a wide variety of automated store concepts have launched in which the stationary shopping process is largely automated and digitized. Food and convenience retailers will continue to invest in the further development of such "cashierless" formats in the coming years. This will involve various forms, from Scan & Go and Grab & Go to the use of sensor technology and image recognition.

Smart store concepts to know

Everyone is, at least, aware of Amazon Go smart stores by now, but there are a number of other seamless concepts.

• Vending machine stores: People order and shop via a touchscreen or smartphone. Robots assemble the goods in the background.
• Scan & Go: The goods are scanned by the customer in the store. The payment process is automated.
• Grab & Go: Scanning is no longer necessary. The customer identifies himself at the entrance with a QR code, takes the goods and leaves the store again. Everything is automated via sensors and image recognition.
• Stores with integrated self-checkout solution: Here, the customer is responsible for scanning the goods and the payment process.

When sales processes run entirely without employees, complex POS suites are indispensable. Therefore, the implementation of a seamless strategy often requires extensive investments in the technological infrastructure.

Do you also have solutions that are important in the context of a Seamless Store for a profitable customer experience? Then register now for EuroCIS 2022!

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