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Food Service Innovation Hub: new special area at EuroCIS 2025

Graphic of the Food Service Innovation Hub, a new special area at EuroCIS 2025

Take your customer experience to the next level with food services

The demand for the customer experience in retail is growing, quality of stay and dwell time lead to customer loyalty and sales growth. One concept for this is a gastronomic offering at the point of sale.

The increasing importance of food service in retail and the further development of food service technologies are reflected at EuroCIS: 2025 will see the premiere of a new special area, the Food Service Innovation Hub.

Here you're guaranteed to get a taste for it: in Hall 10, Stand D20!

To the interactive hall plan of EuroCIS 2025

Sales figures in the retail catering sector are rising noticeably: In 2022, turnover was over 10 billion euros. For 2023, we see a significant increase in turnover of 15.9 percent.

Head of Retail Gastronomy Research at EHI
Olaf Hohmann
Olaf Hohmann. Copyright: Olaf Hohmann
We have noticed that there is a great demand for food service solutions in the retail sector. We are therefore delighted to offer a platform for this demand and the associated technologies at EuroCIS.
Director EuroCIS
Elke Moebius
Elke Moebius. Copyright: Messe Düsseldorf

Retail gastronomy scores highly with consumers thanks to its good value for money, high quality, strong customer focus and fast service, especially at lunchtime.

Head of Retail Gastronomy Research at EHI
Olaf Hohmann
Olaf Hohmann. Copyright: Olaf Hohmann
Retailers and restaurateurs want to create great customer experiences, but are struggling with staff shortages. Solutions that promise efficiency and automation provide a competitive advantage.
Director EuroCIS
Elke Moebius
Elke Moebius. Copyright: Messe Düsseldorf

Smart solutions for retail gastronomy

A robot picks up one of several pretzels; copyright: Messe Düsseldorf/Andreas Wiese

Digitalization, artificial intelligence and robotics are transforming the food service industry. Customer-friendly ordering systems and payment offers as well as forecasting tools and smart vending are also contributing to a modern customer experience.

As a retailer with a gastronomic offering, you too can benefit from new food service technologies:

  • Digital ordering systems, self-order terminals, click & collect services
  • Voice commerce, voice assistants
  • Intelligent vending machines and kiosk systems
  • Mobile ordering and pick-up cabinets
  • Cooking robots, barista robots or service robots
  • Automatic checkout systems, RFID solutions and image recognition
  • Forecast systems, order optimization, staff scheduling

Exhibitors and partners of the Food Service Innovation Hub

At the Food Service Innovation Hub, you will find expert advice and practical showcases for your needs. Look forward to inspiring encounters and valuable insights with experts from the world of international trade.

The Food Service Innovation Hub's partner is the HOOSY e.V. association, which promotes an open data standard for the hospitality industry in order to strengthen digital networking between players and products in the (retail) food service sector.

You will find these exhibitors in the Food Service Innovation Hub:

  • HOOSY e.V.
  • SHENZHEN ELANDA TECH CO.
  • MKN Maschinenfabrik Kurt Neubauer GmbH & Co. KG
  • Wiesheu GmbH
  • WizarPOS International Co., LTD
  • GLORY Global Solutions (Germany) GmbH
  • Menoovo GmbH
  • Meal Revolution GmbH
  • Alibaba Singepore
  • Hallo Café AG
To the FSIH exhibitors in the exhibitor database

The Food Service Innovation Hub offers you ...

... an up-to-date overview of food service solutions and technologies from international exhibitors
... a supporting program with valuable insights from presentations, panels and showcases
... a networking platform for profitable contacts with experts and innovators
To the ticketshop for EuroCIS 2025

Food service innovations at EuroShop.mag

A chef prepares food in a food truck for a waiting customer; Copyright: Adobe Stock

In-store gastronomy: goals, success factors and investments in retail

A robotic arm moving pretzels from a tray to the display; Copyright: Messe Düsseldorf/A. Wiese

Pioneering technologies in food service
A catering kitchen with several chefs preparing food, with virtual machine code as an overlay; Copyright: AI-generated image with DALL-E

Artificial intelligence in the catering and food service industry
A robot prepares salad; Copyright: Esselunga

Food service robot in the EsselungaLab: a testing centre for new technologies