Smart store solutions: Discover seamless store concepts for retail at EuroCIS 2025
Since the launch of Amazon Go, a wide variety of automated store concepts have launched in which the brick-and-mortar shopping process is largely automated and digitized. Food and convenience retailers will continue to invest in the further development of such "cashierless" formats in the coming years. This will involve various forms, from Scan & Go and Grab & Go to the use of sensor technology and image recognition.
Seamless store concepts for every need
Everyone is, at least, aware of Amazon Go smart stores by now, but there are a number of other seamless concepts.
Vending machine stores: People order and shop via a touchscreen or smartphone. Robots assemble the goods in the background.
Scan & Go: The goods are scanned by the customer in the store. The payment process is automated.
Grab & Go: Scanning is no longer necessary. The customer identifies himself at the entrance with a QR code, takes the goods and leaves the store again. Everything is automated via sensors and image recognition.
Stores with integrated self-checkout solution: Here, the customer is responsible for scanning the goods and the payment process.
What does smart shopping mean? You can experience the future of shopping and retail at EuroCIS in the form of smart stores. These innovative stores use advanced technologies to optimizeprocesses such as inventory management, pricing and fulfillment. Automated communication and personalized customer service take the shopping experience to a new level. Smart stores also enable seamless integration of online and offline shopping, creating a consistent omnichannel experience.
End-to-end digitalization of processes and the use of state-of-the-art sensor technology and camera surveillance not only improve the smart shopping experience. The use of AI-based data analysis also makes strategic business decisions more precise and well-founded. At the same time, intelligent monitoring systems improve security and contribute to theft protection. As stores become increasingly connected, a robust cybersecurity strategy and the protection of IT systems and sensitive data are also becoming more important.
The personalization of the shopping experience and increased efficiency through the use of smart technologies lead to a significant increase in sales. These technologies also promote environmentally friendly practices by using resources more efficiently and reducing waste. EuroCIS 2025 offers you practical insights into the variety of smart store concepts and technologies as well as their numerous benefits and applications.
Smart stores are the future of retail! After all, it's not just customers who benefit from being able to shop around the clock. Retailers themselves can also gain data, save costs and open up new regions.
Program highlights of EuroCIS 2025 on smart stores
Smart stores 24/7
"Grab & Go, self-scanning, app, RFID – which technology is the winner?"
Prof. Dr. Stephan Rüschen, Professor of Food Retail & Head of the Retail Management degree program, DHBW Heilbronn
The countdown to EuroCIS from 18-20 February 2025 is on!
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Scan & Go in retail – using technology to increase customer satisfaction
As an advanced self-service system, Scan & Go enables customers to scan and pay for their purchases themselves, bypassing traditional checkout processes. Scan & Go concepts offer both customers and retailers numerous advantages and points of contact for further retail technologies.
At EuroCIS 2025, visitors will be able to compare Scan & Go systems and find out about the implementation options and technical requirements.
Scan & Go offers turn shopping into a smart and connected shopping experience that appeals to customers with convenience and speed: waiting times at checkouts are reduced and consumers enjoy an autonomous shopping journey. Scan & Go processes using smart shopping carts or the consumer smartphone offer a real-time overview of the shopping basket and greater spending transparency. Shopping can also be personalized through tailored product offers and customer communication. Connecting online services such as shopping lists, recipe suggestions or webshops can also ensure greater customer satisfaction.
Retailers can also benefit greatly from implementing Scan & Go systems: They benefit from an increase in efficiency in purchasing processes. For example, staff resources can be better utilized by reallocating employees from the checkouts to other important tasks such as customer advice and product presentation. This can contribute to improved customer satisfaction, higher sales and an optimization of operating resources. Scan & Go systems can also be linked to other online services in order to target marketing activities more effectively, gain insights into in-store activities or strengthen customer loyalty.
Scan & Go offers numerous development potentials, especially in the integration with other technologies such as artificial intelligence (AI), the Internet of Things (IoT) or digital marketing applications. These technologies can help to make the purchasing process even more seamless and personalized. For example, AI could be used to generate personalized offers that are sent directly to customers' smartphones based on their shopping behavior. The interaction between customer smartphones and electronic shelf labels (ESL), screens or RFID tags also offers numerous opportunities to enrich the shopping experience at the point of sale. In combination with other smart store technologies such as monitoring systems, sensors or robotics, numerous scenarios can be devised that increase the efficiency of processes or promote extraordinary and ultra-modern customer journeys.
Sensors, image recognition, payment: technologies for a seamless store
When sales processes run entirely without employees, complex POS suites are indispensable. Therefore, the implementation of a seamless strategy often requires extensive investments in the technological infrastructure.
You will find a wealth of ideas for such investments and innovative solutions in these and other product categories at EuroCIS 2025:
Latest insights on technologies for seamless stores
Are you interested in the latest developments in smart stores and seamless shopping? Would you like to receive updates on new technologies and use cases? We will be happy to keep you up to date:
Highlights of our content platforms
The latest trends around smart stores for you:
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What are the advantages of fully automated stores?
Staff-free supermarket concepts have developed rapidly in recent years. New autonomous or hybrid forms of operation allow stores to be run cost-efficiently 24/7 in otherwise unprofitable locations. Prof. Dr. Stephan Rüschen from the Baden-Württemberg Cooperative State University is keeping an eye on current trends in the smart store sector.
Whether 24/7 stores or vending machines, Scan & Go or Grab & Go, self-checkout or seamless shopping – the world of smart stores knows many shopping concepts and hybrid operating levels of stores with and without staff. On this topic, our online magazine EuroShop.mag informs you with the latest news and in-depth multimedia content.