Critizr SAS

4, Avenue des Saules, 59160 Lille
France

Hall map

EuroCIS 2018 hall map (Hall 10): stand B57

Fairground map

EuroCIS 2018 fairground map: Hall 10

Contact

Volker Kratz

Business Director DACH

Germany

Phone
+49 (0) 30 30 80 72 25

Email
volker.kratz@critizr.com

Patrique Dias

Inside - Sales DACH

Germany

Phone
+49 (0) 30 30 80 72 25

Email
patrique.dias@critizr.com

Our range of products

Product categories

  • 01  Solutions for stores, head office and e-commerce
  • 01.02  Business analytics
  • 01.02.01  Analysis tools for customer data, CRM software

Analysis tools for customer data, CRM software

Our products

Product category: Analysis tools for customer data, CRM software

Collect

To collect feedback from your customers, you must provide them with a channel that corresponds to their tendencies and habits. Tech-savvy or tech-hopeless? Buying or just browsing? Loyalty card holders or simply stopping by? Your customers need a simple way to voice their thoughts.

Collection can occur via both push (solicited) and pull (spontaneous).

It’s possible to collect feedback by soliciting the customer (push) or by providing them with an opportunity to leave their spontaneous feedback (pull).

To achieve this, we’ve made over a dozen different collection channels available via our platform: email, post-purchase, social networks, etc.

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Product category: Analysis tools for customer data, CRM software

The customer feedback hub

The Critizr for Business platform brings together all of your customer feedback (scores and verbatim analysis) inside a single interface for processing and consultation. Whether the feedback comes from your own ecosystem or a third party, everything is corralled within the same interface. Just concentrate on the response, and our solution will automatically send it through the customer’s preferred channel.

The Critizr for Business platform adjusts to your organization’s needs to send feedback to the concerned team member thus creating a personalized relationship between customer and company.

With our print, share, forward, and call-back functionalities, you can improve your business thanks to the feedback you receive.

And finally, our technical partners will help you link the feedback collected back to Critizr for Business via your CRM tool.

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Product category: Analysis tools for customer data, CRM software

Native mobile applications

Manage your customer feedback with the Critizr Pro mobile application.

Store managers are able to immediately respond to feedback left by customers thanks to the Critizr Pro application.

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About us

Company details

Die Zentrale Ihrer Kundenmeinungen
 
Die Critizr for Business-Plattform zentralisiert alle Ihre Kundenmeinungen (Bewertungen, Feedback und Berichte) in einer einzigen Schnittstelle, die der Bearbeitung und Konsultation dient. Egal, ob das Feedback aus Ihrem eigenen Ökosystem stammt, oder von einem Dritten; alle Meinungen werden in dieser Schnittstelle gesammelt und erfasst. Während Sie sich auf die Antworten konzentrieren, kümmert sich unsere Lösung darum, jede Antwort über den vom Kunden gewählten Kommunikationskanal zu übermitteln.  

Die Plattform Critizr for Business passt sich Ihrer Organisation ganz individuell an, um das Feedback an den passenden Mitarbeiter weiterzuleiten, und so eine persönliche Kundenbeziehung aufzubauen.

Dank unser verschiedenen Dienstleistungen (ausdrucken, teilen, weiterleiten oder Rückruf) ermöglicht das Kundenfeedback eine Verbesserung Ihrer Aktivitäten.  

Und zu guter Letzt bieten Ihnen unsere technologischen Partner die Möglichkeit, das durch Critizr for Business erfasste Feedback mit Ihrem eigenen CRM-Tool zu verbinden.

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Company data

Number of employees

50-99

Area of business

Solutions for stores, head office and e-commerce