Vuolteenkatu 20, 33100 Tampere

Hall map

EuroCIS 2019 hall map (Hall 9): stand E34

Fairground map

EuroCIS 2019 fairground map: Hall 9


Jessica Bethune

Vice President of Sales, EMEA



Arne Müller

Field Sales Manager DACH

+49 151 5940 1852


Serge Gerritsma



Tiina Vähätalo



Our range of products

Product categories

  • 04  Digital Marketing Solutions
  • 04.12  Customer feedback terminals

Our products

Product category: Customer feedback terminals

Reporting Service

Intelligent reporting. Always included.

Track and manage your service performance with intuitive and interactive data analytics. Pinpoint issues, uncover causes with ease and make improvement actions that can be measured and verified.

Access your results 24/7 on our online dashboard, via mobile, and automated email reports.

Quick view analytics

Quick View offers an instant overview of your key performance results, summarized in simple, informative widgets.

It helps you focus on the most important information and save time getting it.

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Product category: Customer feedback terminals

Smiley Terminal™

Collect maximum feedback

Totally wireless, “press of a Smiley” feedback collecting solution helps you collect maximum feedback with its exceptional ease of use and approachability.

Capture your customers’ perceptions of your service performance at the exact time and point of experience.

- Ready to use in minutes
Quick to assemble and activate, right out of the box
- Completely wireless
Allows you to place the terminal at the exact point of interaction, and move when needed.
- Zero energy consumption
Runs on D-cell batteries with 3+ year life. Provides an “always on” mode ready to collect feedback.

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Product category: Customer feedback terminals

Smiley Touch™

Discover the “Why”
The stylish, touch screen feedback collecting Smileys are the easiest and most effective way to discover the reason behind your customers’ dissatisfaction.

Follow up selection and open feedback options help you find out exactly what elements of your service are causing dissatisfaction so you can make improvements, immediately.

- Ready to use in minutes
Quick to assemble and activates upon plug-in
- 3-tier insights
First question, follow up selection, and open feedback
- Engaging user experience
Sleek, seamless interface guides the user through the feedback experience smoothly and effortlessly.

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Product category: Customer feedback terminals

Web Smileys™

Cover your online service
Measure the user experience of your online services with the perfect addition for collecting online customer feedback.

Place a Web Smiley panel on your webpage to capture user experiences.

- Full compatibility
Seamless functionality with the Smiley Terminal and Smiley Touch
- Open feedback
Get deeper insights into service performance
- No IT support needed
Placed on your webpage via a simple script, and updates are free and automatic.

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Product category: Customer feedback terminals

Smiley Wall™

Precision placement

The Smiley Wall terminal is the ultimate “place anywhere, space saver”. Compact and completely wireless, its peel-and-stick functionality enables you to place it exactly where it is needed most and best fits your business environment.

- All-in-one
The question is printed on a changeable faceplate, making it perfect for capturing feedback in any area while retaining critical floor space.
- Peel-and-stick
Double-sided, industrial grade sticker enables you to stick it precisely where needed, and easily relocate.
- Accessibility
The all-in-one feature allows you to place it higher or lower on the wall, in accordance with your customers’ needs.

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Company news




Feb 11, 2019

HappyOrNot to Showcase New Mobile Reporting App, Real Time Alert Notifications

HappyOrNot, the recognized market leader in instant data feedback management systems, is happy to announce that its globally recognized Smiley feedback management system will be exhibiting at EuroCIS 2019: The leading trade fair for retail technology, in Düsseldorf, Germany, Feb. 19-21, at Hall 9, Stand E34.

At the event, HappyOrNot will be launching the company’s Reporting App, enabling organizations that use its technology (such as, Levi’s Strauss Stadium – home of the San Francisco 49ers, and Microsoft) to monitor and view analytic data continuously on mobile devices.

Launching Mobile Reporting App

HappyOrNot’s Mobile Reporting App enables retail stores and other daily operational applications to pinpoint and react quickly to service declines, and then make immediate adjustments to positively impact overall performance. The Reporting App, which is compatible with both iOS and Android mobile devices, will also have a real-time alert notification feature available through email. A feature enhancement of Real Time Alerts pushing to customers’ mobile devices will be available later in the first quarter 2019.

“This new Mobile Reporting App with real-time alert notifications will add great value to our customers, as they will have instant and actionable data right at their fingertips,” said Heikki Väänänen, HappyOrNot CEO and Founder. “We have expanded our reporting system platform to include this critical on-the-go capability for our customers, so they are able to respond to issues and trends quickly, as well as monitor data both at their desktops and on their personal mobile devices. HappyOrNot understands businesses must be nimble and agile to succeed in the marketplace, and we are constantly creating new services that advance our clients’ efforts.

About HappyOrNot

HappyOrNot® helps businesses improve their customer experience and employee engagement through the globally recognized Smiley feedback management system. The company, founded in 2009, has nearly 3,000 clients in 134 countries and 1 Million impressions collected daily. Clients include Microsoft, McDonald’s, London Heathrow Airport, as well as many Fortune 500 businesses in the transportation, retail, healthcare, entertainment/venue, and service industries. Headquartered in Finland, HappyOrNot has offices in the U.S. and around the globe, including a reseller network of over 110 organizations. HappyOrNot provides companies real-time, actionable analytics and insights to advance customer satisfaction, enhance operational efficiency and increase revenue.

Visit www.happy-or-not.com

Press Enquiries

For international media enquiries please contact:

Nicholas Baines / Andrew Skinner
nicholas@deliberate-pr.com / andrew@deliberate-pr.com
0044 207 221 1540 / 0044 749 659 7439

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About us

Company details

HappyOrNot is the world's leading real-time customer feedback solution. Trusted by nearly 1,000 retail industry leaders worldwide, we collect and report over 500,000 customer feedback every day for our retail clients.

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Company data

Number of employees




Area of business

Solutions for stores, head office and e-commerce