Engaging customers outside the store is critical to the modern retailer. Enactor builds and supports consumer applications that help intimate the relationship with the customer. The unique Enactor Toolkit allows the most highly customizable development of apps in the market.
Our consumer applications allow customers to keep track of: loyalty points, rewards and personalizing promotions in real time are digital ways of ensuring repeat business.
Enactor Digital Hub provides all the back-end: Data, engines and interfaces to support the services to the customer, Omni-channel.
With changing consumer expectations, mobility around the store is key. Enactor Mobile POS brings together all of the Enactor POS applications on to mobile devices to deliver all the capabilities of the fixed terminal.
Clientelling, assisted selling through endless aisle, customer orders and queue busting – as well as the full range of traditional point of sale functions are all supported on any mobile POS device.
Everything configurable Enactor includes tools that customise the look, feel and behaviour of its applications. With the screen designer, marketing and IT departments can build and project exactly the right brand image to customers and users. In fact you can pick and mix whichever applications you want. If required the application can simply be queue busting application to cut down waiting times and improve customer experience.
Enactor clientelling adds 1-2-1 marketing functions and systems to encourage regular contact with your customers. The touch screen applications give salespeople quick access to applications that let them communicate with customers and offer promotions or suggest items for sale. Department teams and salespeople can be better informed about their own customers, their visits, preferences and spending, and can be more proactive in their dealings and create new purchase opportunities.
Enactor clientelling is the front-end of the Enactor clientelling/CRM suite, designed to operate in stores, supported and driven by CRM running from central servers. The front-end applications operate on mobile, tablet and desktop devices, and on the Web.
Today Enactor spans three countries with offices in Hertford (UK), Charlotte (US) and Colombo (Sri Lanka) selling first rate software to chains anywhere in the world. In the larger markets Enactor works shoulder to shoulder with major partners such as NCR (EMEA) and Pomeroy (US). Currently Enactor has implemented software systems across the UK, US and Europe.
Enactor was founded with a vision to build a new class of retail system: one that would give retailers real control over their destiny. Continual innovation – the creation of new function, new customer value propositions and the deployment of new channels – should not require major development or additional licence purchases but should instead be accomplished with a genuinely agile retail system. Enactor is the embodiment of that vision.