At EuroCIS 2019 in Düsseldorf, TCPOS and its parent company Zucchetti will present their iCore solution which – starting at the core, the point of sale – integrates the entire retail IT ecosystem with mobile and stationary solutions such as kiosks, self-checkouts, ERP, HR and access systems.
TCPOS iCore is the core from which retailers can grow in a customer-oriented way. As the point of sale, this nucleus is the pacemaker for retail IT. The goal is to optimize processes through omni-functional technologies: Via iCore, the point of sale, kiosks, self-checkouts, customers, ERP, ESL, stationary and web shops directly communicate and cooperate online. Sales and logistics processes between stores of the same company are interlinked in real time to make sales and the customer experience more efficient and more flexible.
Digital solutions are changing the customer journey, opening up new competitive opportunities for retailers and the opportunity to improve their customer service. To integrate stationary and mobile systems in the best possible way and to analyze increasing data volumes in order to use them effectively requires intelligent IT infrastructures and IT solutions. With its 360° solution portfolio, TCPOS iCore integrates these requirements in all channels.
"The stationary cash register continues to be the most important touchpoint to the customer. But the point of sale is turning into a point of interaction," explains Dirk Schwindling, CEO of Zucchetti GmbH. "The classic PC cash register is increasingly supplemented or replaced by mobile POS systems, self-checkout systems and self-order kiosks as well as web-based ordering systems. However, this does not change the logic of the transaction itself. Our iCore POS approach supports this transformation or dematerialization of the POS – while the device- and channel-independent POS engine remains unchanged."
Within the iCore solution, all active data such as transactions, orders and customer behavior as well as passive data such as age, gender, movement profiles and weather can be used depending on the real-time front-end infrastructure. This enables the control of "intelligent actions" that are tailored to the customer's shopping cart, age, gender or weather, thus turning "big data" into "smart data".