FlowFabric BV

Broadly speaking, each market segment has the same objectives. Working more efficiently, innovating faster and continuously in order to put the customer first. The application of smart automation solutions can be of great value here. But solutions that do not fit within the framework of the business objectives can lead to delays, extra costs, a reduced competitive advantage and also a lower adoption rate.

FlowFabric introduces the Data Aligment Model to its customers. With our Data Alignment Model we help organizations to efficiently optimize business processes and design the best solution. This enables us to turn data, information and processes into a flow again. This creates a prior view of the result, the delivery of the desired solution has become predictable, without losing sight of the power of an Agile way of working.

The Data Allignment Model is based on the contribution of domain knowledge and a number of fixed elements by our specialists. We call this the 'Elements of Clarity'. In this way we map the current 'data landscape' within the framework of the question. We find out the current and optimal flow of the business process. We focus on transformation, from complexity to simplicity. In five simple steps we design the optimal flow, the application follows as a clear and achievable solution.

The sales periods are in many cases decisive for the success of retail & wholesale organisations. The underlying sales process is dynamic and often hectic, making successful orders and high customer satisfaction a challenge. Whether pre-selling, selling from stock or backorders: the right customer experience must be central.

The customer first. The flawless and efficient handling of the order is therefore a top priority. Especially in the pre-sale phase. This phase is of great importance to many organisations. For a short period of time, orders are written to existing and new customers and the sales process is an integral whole. Your entire sales organization needs insight into the process. Think of the departments sales, sales support, agents and distributors.

Not only closing the order, but also checking and approving the agreed conditions, delivering the goods and measuring customer satisfaction are process components. It is important that everyone is equipped with the right resources and to reduce manual actions. In this way, increased efficiency and lower operational costs are achieved.

The world of retailers and wholesalers is dominated by orders and customers. Customers show new purchasing behaviour and expect a service that must fit in perfectly. FlowFabric's order management solutions make order and return scenarios flexible and dynamic.

Omni-channel operation 'made easy
Whereas retail and wholesale organisations used to focus primarily on orders, their focus has now broadened. Inspired by various omni-channel issues, the customer and customer experience are also central. Organizations need to change and deal differently with their customer relations. The online and offline worlds are melting together further and further. On the one hand, online activities are seamlessly integrated into a comprehensive proposition to customers. On the other hand, originally pure online players open their own shops at strategic locations. This development is reflected in the IT landscape.