Inovretail S.A.

Rua Doutor Júlio de Matos 8288882 Gab. 7, 4200-355 Porto

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Hall map

EuroCIS 2022 hall map (Hall 10): stand C25

Fairground map

EuroCIS 2022 fairground map: Hall 10


Paula Kocol



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Hall 10 / C25

31 May 2022


16:35 - 17:00

Trond Kongrod, CEO of Inovretail speaking at the Connected Retail Stage

How improving customer satisfaction and in-store operations became the foundations for successful omnichannel strategy in retail

The past two years have shown that retailers need to be fast adapting new strategies to answer customer needs in this rapidly changing world. The Covid pandemic shifted the way customers shop, establishing the importance of ecommerce presence and instant delivery solutions. As a result of this change, brick-and-mortar stores have registered significant decrease in footfall, impacting the overall sales performance. However, there is something about physical stores that virtual reality cannot provide – the real store experience. The success lies in adding human touch to the customer experience – engaging and motivated store staff. Improving the customer service level will help stores increase conversion rates and boost sales performance. The store staff will play the first fiddle in this process.

The exponential growth of ecommerce sales creates an opportunity for click & collect services. According to Adobe Digital Economy Index BOPIS grew by 259% in August 2020. Retailers can use this trend to embrace their physical stores. The future of retail is not physical vs online, it is omnichannel. By bridging the gap between those two channels retailers can significantly improve in-store customer experience and increase sales in physical stores.

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01 Jun 2022


15:00 - 18:00

Stand party - join us for an exiting launch of our new, omnichannel solution!

Join us for an exciting launch of our new, omnichannel soluton!

Pass by our booth for a live demo persentation, glass of wine and some delicious finger food!

We will be waiting for you at 3pm at our stand 10C25!

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Our range of products

Product categories

  • 01  Omnichannel / E-Commerce Solutions
  • 01.02  Click & collect solutions

Click & collect solutions

Our products

Product category: Click & collect solutions

Seeplus - buy online pick up anywhere

Seeplus - Buy online pick up anywhere
Made by retailers for retailers
One unique solution to get your customers instantly closer to the fully personalized omnichannel experience they deserve. Our end-to-end solution to empower retail journey with:
- Planning
- Order & Execution
- Personalization
- Feedback & KPIs

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About us

Company portrait

About Inovretail

We are a retail innovation company focused on helping retailers to deliver a seamless, personalized omnichannel experience to their customers. Together with retailers, we designed a unique data-driven modular solution to empower retail staff with actionable insights to drive better customer engagement and increase efficiency along the entire retail chain. 

Company data

Number of employees 20-49
Area of business Omnichannel / E-Commerce Solutions